Terms of service

Return & Refund Policy

Thank you for shopping with LicenseToSlice! Because our poroducts are made-to-order through our print-on-demand partner, we're unable to accept general returns or exchanges. Please read below for details on what is and isn't covered, and how to report an issue.

Made-to-Order Items

All hats are custom-printed/embroidered specifically for your order once it's placed. Because of this, we are unable to accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind or "buyer's remorse"
  • Color or style not matching personal expectations (please review product photos and descriptions carefully before ordering)

We encourage you to check our sizing guide and product details closely before purchasing, as we cannot offer free returns for these situations.

What IS Covered :

We will offer a free replacement or full refund if your order arrives with any of the following issues:

  • Manufacturing defect (printing/embroidery error, damaged materials, etc.)
  • Item arrives damaged
  • Wrong item received (different from what you ordered)
  • Package confirmed lost in transit (verified via tracking)

How to Report an Issue

If any of the above applies to your order, please contact us at  within 30 days of the delivery date with:

  1. Your order number
  2. A description of the issue
  3. Clear photos showing the defect, damage, or incorrect item

We'll review your claim and, once approved, send a free replacement or issue a full refund — your choice, based on availability.

Lost Packages

If tracking shows your package as lost and it has been more than [20 business days] since the shipping confirmation, please contact us and we'll arrange a replacement or refund.

Processing Time

Approved replacements are typically reprinted and shipped within 17 business days. Refunds are issued to your original payment method and may take 30 business days to appear, depending on your bank.

Questions?

If you're unsure whether your issue qualifies, reach out to us using the contact form on our Shopify site.— we're happy to help sort it out.